Cheshire is a quieter corner of New Haven County — but quiet towns have the same rates of depression, anxiety, and ADHD as anywhere else. And if you have Cigna coverage and you've been trying to find a psychiatrist who actually accepts it, Elite Health LLC is the answer. The practice is in-network with Cigna, including Cigna employer plans, Cigna Connect, and Cigna LocalPlus. Sindhia Shyras, APRN — a board-certified Psychiatric Nurse Practitioner with more than nine years of experience — sees adult patients via telehealth from anywhere in Connecticut and in person at the New Britain office, about 20 minutes from Cheshire on Route 10. She treats depression, anxiety, PTSD, ADHD, bipolar disorder, OCD, panic disorder, insomnia, and mood disorders. She speaks English, Malayalam, Tamil, and Telugu. And she's currently accepting new patients.
Mental health parity means Cigna has to cover psychiatric visits on the same terms as any other specialist visit. So your in-network specialist copay — typically $30 to $60 — applies to psychiatric evaluations and medication management appointments, just like it would for a dermatology or rheumatology visit. There's no separate, harder-to-navigate mental health benefit tier. Your deductible and out-of-pocket maximum apply the same way. And because Elite Health is in-network, you won't receive an out-of-network bill. Cigna processes the claim directly with the practice, and you pay your share at the time of service.
Before your first appointment, it's worth a quick call to Cigna. Here's what to ask: one, what's my copay for an in-network specialist behavioral health visit? Two, does my plan require a referral to see a mental health provider directly? Three, does my plan require prior authorization for a psychiatric evaluation? Four, does my plan cover telehealth behavioral health at the same rate as in-person? Those four questions give you everything you need to know upfront, so there are no billing surprises after your first visit. Log into myCigna.com, or call the member services number on your Cigna ID card. It usually takes less than 10 minutes.
Cigna sometimes requires prior authorization for an initial psychiatric evaluation or for ongoing medication management. So — does that mean delays? Not usually. Elite Health handles the prior authorization process internally. The team submits the required clinical documentation to Cigna before your appointment is confirmed. In most cases, it's approved and your care starts on schedule. If Cigna requests additional information, the practice handles that follow-up. And if you're already established with another provider and transferring care to Elite Health, the prior auth process is often smoother because your history is already documented. Either way, you won't be left managing it on your own.
Elite Health LLC accepts Cigna and is welcoming new patients from Cheshire and across Connecticut. Telehealth available statewide, in-person in New Britain.
Book an AppointmentOr call us at 860-515-8689